Cancellation & Refund Policy

Updated: 30 September 2026

Before confirmation

Review the cancellation terms in your quote or booking confirmation before paying. Accommodation, tours, permits, transport, and third-party services may have different conditions and non-refundable components.

Cancellation requests

Email info@aurumsafari.store with your booking reference and requested change. The default cancellation notice window is 48 hours before the service starts unless the disclosed booking or provider terms specify otherwise. Giving 48 hours’ notice does not automatically guarantee a full refund.

Refund assessment

Refund eligibility and any charges depend on the terms disclosed before confirmation, amounts already committed, services delivered, and applicable rights. We will explain the decision and proposed refund amount. Approved refunds are normally returned through the original payment channel where supported; processing time depends on the payment provider.

Changes, no-shows, and disruption

Date changes depend on availability and may change the price. No-shows and late cancellations may incur charges stated in the booking terms. If a provider cancels or cannot deliver, contact us to discuss alternatives or an applicable refund. Report payment discrepancies promptly.